JOJO & CO Designs – Terms & Conditions

PLEASE READ CAREFULLY BEFORE MAKING PAYMENT

At JOJO & CO Designs, every garment is individually crafted and made-to-order based on each client's selected design and measurements. By making payment, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Custom Order Policy

• All garments are produced exclusively on a made-to-order basis and are tailored specifically for each client.
• Payment secures your production slot and confirms your acceptance of these Terms & Conditions.
• Due to the bespoke nature of our services, all confirmed orders are considered final.

2. Payment Policy

• Full payment or the agreed deposit must be received and confirmed before production begins.
• All payments made are non-refundable, except where expressly stated under our Payment Error Policy.
• Production commences on the next working day following payment confirmation.

3. Order Changes & Cancellations

• Once an order has been confirmed and production has commenced, it cannot be cancelled, exchanged, or significantly modified.
• Requests for changes submitted before production begins may be considered at JOJO & CO Designs' discretion and may attract additional charges.

4. Production Timeline

• Standard production timelines range from 5–10 working days, depending on design complexity, fabric availability, finishing requirements, and current production workload.
• Intricate garments featuring beading, embroidery, appliqué, pleating, corsetry, laser-cut detailing, hand embellishments, luxury finishing, bridal elements, or other specialized craftsmanship may require additional production time.
• Completion dates provided are estimates and may occasionally be adjusted due to circumstances beyond our reasonable control.

5. Urgent & Express Orders

• Clients with specific event dates or urgent deadlines must communicate these requirements before making payment.
• Rush or express orders may attract additional charges and are subject to production capacity.

6. Measurements & Fit Responsibility

• Accurate measurements are essential for achieving the desired fit.
• Clients submitting their own measurements are solely responsible for their accuracy.
• JOJO & CO Designs shall not be held liable for fitting issues arising from incorrect measurements provided by the client or a third party.
• We strongly encourage clients to carefully follow our measurement guide or book a professional measurement session where available.

7. Alterations & Adjustments

• Minor fitting adjustments may be offered where necessary and must be requested within a reasonable period after collection or delivery.
• Alteration services do not include redesigning, reconstructing, or materially changing an approved garment.
• Garments that have been worn, externally altered, washed, stained, damaged, or improperly handled are not eligible for adjustment services.

8. Fabric, Colour & Design Variations

• While every effort is made to replicate approved designs accurately, slight variations may occur due to:
• Fabric dye lots and material batches
• Availability of trims, embellishments, or accessories
• Lighting conditions and photography
• Screen and monitor display differences
• Such variations shall not be considered defects.

9. Collection, Delivery & Shipping

• Delivery and pickup dates provided are estimates and not guaranteed deadlines.
• Delivery fees are separate from garment production charges unless otherwise stated.
• Risk transfers to the client upon successful collection or delivery.
• Clients are encouraged to inspect their garments immediately upon receipt.

10. Reporting Concerns

• Any concerns regarding fit, finishing, or workmanship must be reported within 48 hours of collection or delivery.
• Failure to report concerns within this period may limit our ability to provide corrective services.

11. Client Conduct

JOJO & CO Designs is committed to maintaining a professional and respectful relationship with all clients. We reserve the right to refuse service or discontinue communication where a client engages in abusive, threatening, discriminatory, harassing, or otherwise inappropriate conduct.

Payment Error / Incorrect Transfer Policy

In the event of an accidental, duplicate, excess, or incorrect payment:

• The issue must be reported immediately with proof of payment.
• Refund requests are subject to payment verification and security checks.
• Approved refunds may require 5–10 working days to process.
• Applicable banking, transfer, merchant, or transaction processing fees may be deducted where necessary.
• Refunds will only be issued to the original account holder or payment source used for the transaction.

No Refund Policy

Because all garments are custom-made specifically for each client, JOJO & CO Designs operates a strict No Refund Policy on all confirmed made-to-measure and bespoke orders.

Once payment has been received and production has commenced, refunds will not be granted for:

• Change of mind
• Incorrect measurements supplied by the client
• Event cancellations or date changes
• Delays caused by circumstances outside the control of JOJO & CO Designs
• Personal preference after production has begun

By making payment, you confirm that you have read, understood, and accepted these Terms & Conditions.

JOJO & CO Designs

Elegant. Bespoke. Crafted for You.