Refund Policy

JOJO & CO Designs

At JOJO & CO Designs, every garment is individually crafted and produced specifically for each client based on selected designs, measurements, fabric choices, and customization requirements. Due to the bespoke nature of our services, we operate a carefully structured refund policy as outlined below.

Made-to-Measure & Custom Orders

All made-to-measure, bespoke, and custom-made garments are created exclusively for the client who placed the order. As a result:

• Payments made for custom orders are generally non-refundable.
• Once production has commenced, orders cannot be cancelled for a refund.
• Deposits and installment payments made toward custom orders are non-refundable.
• Refunds will not be issued due to changes in personal preference, event cancellations, change of mind, or incorrect measurements supplied by the client.

Eligibility for Refund Review

A refund request may be considered only in exceptional circumstances, including:

• Duplicate payments made in error.
• Verified overpayments.
• Payments received for an order that JOJO & CO Designs is unable to fulfill before production begins.
• Technical or payment processing errors resulting in an incorrect transaction.

All refund requests are subject to internal review, verification, and approval.

Incorrect Measurement Disclaimer

Clients are responsible for providing accurate body measurements when using our made-to-measure service.

JOJO & CO Designs shall not be responsible for fit issues resulting from:

• Incorrect measurements submitted by the client.
• Measurements provided by third parties.
• Significant body size changes after measurements have been submitted.

Where possible, reasonable alterations may be offered in accordance with our Alteration Policy.

Damaged or Incorrect Orders

If a client receives an item that is materially different from the approved order specification or has a production-related defect, the concern must be reported within 48 hours of delivery or collection.

To facilitate review, clients may be required to provide:

• Clear photographs or videos of the issue.
• Order information and payment confirmation.
• Any additional details requested by our customer service team.

Where a verified production error exists, JOJO & CO Designs may, at its sole discretion:

• Repair the garment,
• Provide reasonable alterations,
• Replace the affected item, or
• Issue a partial or full refund where appropriate.

Refund Processing

Where a refund has been approved:

• Refunds will be processed to the original payment method whenever possible.
• Processing may take 5–10 working days, depending on banking institutions and payment providers.
• Any applicable transaction, transfer, merchant, or banking fees may be deducted where permitted.

Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after payment.
• Event postponement or cancellation.
• Incorrect measurements supplied by the client.
• Delays caused by courier services, customs processes, force majeure events, or circumstances beyond our reasonable control.
• Minor variations in fabric shades, embellishments, trims, or finishing resulting from material availability or screen display differences.
• Garments that have been worn, altered by third parties, damaged, washed, stained, or improperly handled after delivery.

Contact Us

For refund-related inquiries, please contact JOJO & CO Designs through our official communication channels and provide your order details for prompt assistance.

By placing an order and making payment, you acknowledge and agree to this Refund Policy.

JOJO & CO Designs

Elegant. Bespoke. Crafted for You.